Assign role-relevant online learning to reception, administration, management and clinical teams while keeping progress, certificates and renewal dates organised. MoreCPD combines access to the entire e-learning library with an easy-to-use LMS and practical setup support.
Team plans start at £45 + VAT a month for up to 10 learners. All subscriptions have a 12-month commitment.
Customer logos indicate use of MoreCPD by those organisations. They do not imply NHS, CQC, regulator or professional-body endorsement.
Keep learning organised across the whole practice
Online staff training for GP practices allows a practice to assign and record appropriate online learning for different members of its workforce through one central platform. Practice managers, receptionists, administrators, GPs, nurses, pharmacists, additional roles, supervisors and facilities staff have different responsibilities and exposure to risk.
Illustrative examples only — not a mandatory training checklist.
Practice role
Possible MoreCPD learning areas
Additional considerations
Practice managers and partners
Leadership, health and safety, workplace conduct, whistleblowing, mental health and data protection
Governance, employment responsibilities and locally determined training
Receptionists and care navigators
Conflict resolution, data protection, cyber security, equality, lone working and appropriate safeguarding awareness
Local care-navigation procedures, confidentiality and escalation processes
Administrators and secretaries
Data protection, cyber security, equality, workplace conduct and stress awareness
Local systems, information-handling procedures and role-specific access
Nurses and healthcare assistants
Relevant workplace learning, safeguarding awareness and communication topics
Clinical training, professional standards, practical skills and competency assessment
GPs, pharmacists and other clinicians
Relevant workplace and leadership topics
Professional CPD, clinical updates, safeguarding levels and specialist competencies
Supervisors and team leaders
People management, mental health, conflict resolution and workplace conduct
Local management responsibilities and supervision arrangements
Facilities and support staff
Fire safety, health and safety, manual handling and lone working where relevant
Workplace-specific instruction and practical training
What training is mandatory for GP practice staff?
There is no single universal course list that applies identically to every person working in every GP practice.
Requirements may be influenced by role, CQC regulations in England, employment and health and safety law, professional standards, information governance, safeguarding frameworks, risk assessments, local policies, services, equipment, medicines, insurer or commissioner requirements and guidance in the relevant UK nation.
Identify each role and its responsibilities.
Record the source of each training requirement.
Confirm the correct subject, level and delivery method.
Distinguish online awareness from practical or competency-based training.
Assign appropriate learning.
Record completion and review renewal requirements.
Update the training matrix when roles, services or guidance change.
For regulated providers in England, CQC Regulation 18 concerns staffing and Regulation 17 concerns good governance and appropriate records. Training records can contribute to evidence, but certificates alone do not demonstrate every wider requirement. MoreCPD is not approved or endorsed by CQC and does not guarantee compliance or inspection outcomes. Other UK nations have different regulatory arrangements.
Online training areas for GP practice teams
These are areas to assess, not a universal legal or clinical checklist.
Safeguarding awareness
Awareness learning to consider alongside practice safeguarding arrangements, escalation routes and specialist responsibilities.
This online Safeguarding Adults course covers the different types of abuse and how to spot their signs and symptoms. It also explains what you should do if you see or hear a safeguarding issue, how to document it and how it can be reported. The course also provides sources of support as well as other resources which can be used to help you. A mixture of videos, interactive tasks, written content and tests are used to maximise the learning experience.
This online safeguarding course covers the different types of child abuse and how to spot their signs and symptoms as well as protective and risk factors for children. The course also explains what you should do if you see or hear a safeguarding issue, how to document it and how it can be reported. The course also provides other resources and sources of support for you and the child. A mixture of videos, interactive tasks, written content and tests are used to maximise the learning experience.
If you work with under 18s, you have a responsibility to safeguard them. This Safeguarding Children Level 2 looks at what this responsibility involves and how you could help keep them safe.
This Advanced Safeguarding Children course covers the many different types of child abuse. In particular it focuses on their signs and symptoms and what you can do if you have any concerns. The course explains what you should do if you see or hear a safeguarding issue, how to document it and how it can be reported. This online safeguarding course also looks at protective and risk factors for children as well as providing sources of support for you and the child.
Duration: 2 hours · Level: beginner
Important: Online awareness does not replace local safeguarding procedures, supervision, professional judgement or specialist training.
Health, safety and fire
Workplace awareness for risks relevant to practice teams and premises.
This Health and Safety for Managers (Level 3) course is ideal for management, executives and supervisors looking to get an in-depth understanding of health and safety and what they can do to keep their employees safe at work whilst fulfilling their legal responsibilities.
Many learners find the prospect of learning about health and safety quite daunting. As such, this course breaks down the content into smaller manageable chunks and provides plenty of opportunities to test your knowledge. Interactive tasks, videos and written guidance are used to provide the knowledge and skills to understand workplace hazards and apply appropriate control measures to reduce the risk.
This health and safety course will look at carrying out risk assessments, identifying common workplace hazards, looking at suitable controls to reduce the risk and understanding your responsibilities towards health and safety.
This Health and Safety at work (Level 2) course is ideal for anyone looking to gain a better understanding of health and safety and what they can do in the workplace to ensure they remain safe. Using interactive tasks, videos and written guidance, this online course covers many health and safety topics to develop an understanding of safe practices within the workplace.
This course looks at carrying out risk assessments as well as identifying common workplace hazards such as manual handling, electricity, hazardous substances, fire, and working at height. Many learners find the prospect of learning about health and safety quite daunting. As such, this course breaks down the content into smaller manageable chunks and provides plenty of opportunities to test your knowledge.
Duration: 2 hours · Level: beginner
Important: Online learning does not replace premises-specific induction, emergency arrangements, drills or practical instruction.
Infection prevention and hygiene
Knowledge learning to support practice hygiene and infection-prevention arrangements.
The Food Safety and Hygiene Level 2 course is essential training for anyone who handles, prepares or serves food as part of their role. This Level 2 food hygiene certificate provides the knowledge and skills needed to work safely, understand legal responsibilities and maintain high standards of food safety in the workplace.
This course is designed for anyone working in settings where food is prepared, handled, served or sold. It applies across a wide range of sectors such as catering, hospitality, retail, food production and education. From restaurants and cafés to takeaways, school kitchens and supermarkets, this training ensures compliance with UK food hygiene regulations while helping to safeguard both staff and customers.
The Food Safety and Hygiene Level 3 course is essential training for managers, supervisors, and business owners who are responsible for food safety. This Level 3 food hygiene course provides the knowledge and confidence needed to manage day-to-day food safety responsibilities and maintain high standards across your organisation.
This training is suitable for anyone working in industries where food is handled, prepared, served or sold, including catering, hospitality, retail, food manufacturing and education. Whether you run a restaurant, café, takeaway, school kitchen or supermarket, this course helps you meet UK food hygiene regulations and protect both customers and staff.
Duration: 6 hours · Level: beginner
Important: Practices must follow current clinical, local and organisational arrangements; e-learning is not clinical competence assessment.
Data protection and cyber security
Information-handling awareness for teams working with confidential patient and practice records.
If you frequently work with data, it is essential that you remain up to date with your data protection knowledge. This online data protection & GDPR awareness course will give you an introduction into how to safely handle data within UK GDPR guidelines and how you can keep your business and your clients safe.
This online data protection training course starts off by introducing you to data protection and GDPR. It then moves on to cover why data protection is important and the key terminology you will need to know followed by some real life cases studies. The course also explores the 7 data protection principles, data subjects’ rights, and the purpose of consent. Lastly, it covers topics such as different security measures, what you should do in the event of a data breach, and how the ICO plays a role in this.
Duration: 1 hours · Level: beginner
Equality, inclusion and dignity
Learning that can support respectful, inclusive and person-centred practice workplaces.
Equality and diversity is a very important topic that effects everyone. This course helps learners to understand more about what is meant by the term equality and diversity, as well as their responsibilities in fostering its values. This course explores the meaning of equality, equality of opportunity and diversity as well as what the law says.
This equality and diversity course covers the Equality Act 2010 as well as each of the protected characteristics in detail. It also takes an in-depth look at prohibited behaviours under the Equality Act such a discrimination and bullying. The course then moves on to look at how equality and diversity can be promoted. This course is perfect for anyone looking to increase their understanding of equality and diversity.
Duration: 1 hour · Level: beginner
Mental health and wellbeing
Awareness learning for staff wellbeing and supportive workplace conversations.
This mental health at work for managers course is specifically designed to educate management about what they can do within the workplace to support their employees’ (and their own) mental health. This course covers what mental health is, the relevant legislation, common mental health conditions, the signs of poor mental health and how to talk about mental health with colleagues. This course also looks at what can be done at an organisational level to aid their employee’s mental health.
This mental health course covers the common types of mental health conditions including: Anxiety, Depression, Stress, Post Traumatic Stress Disorder (PTSD), Panic disorder, Phobias, Obsessive Compulsive Disorder (OCD), Eating disorders, Bipolar Disorder, Schizophrenia and Psychosis.
This mental health awareness at work course is specifically designed for anyone looking to increase their knowledge around mental health in the workplace. This course covers the signs of poor mental health generally, as well as in the workplace. It also looks at the relevant legislation, common mental health conditions, how to support your colleagues in the workplace as well as how to support your own mental health.
This mental health course covers several common types of mental health conditions including Anxiety, Depression, Stress, Post Traumatic Stress Disorder (PTSD), Panic Disorder, Phobias, Obsessive Compulsive Disorder (OCD), Eating disorders, Bipolar Disorder, Schizophrenia and Psychosis.
With around 1 in 4 people experiencing mental health issues each year, it is highly important that everyone has an understanding of what mental health is, the signs and symptoms of poor mental health and how they can help both themselves and someone else with a mental health difficulty.
This Mental Health Awareness course is perfect for anyone looking to increase their knowledge of mental health. The course looks at what mental health is, factors effecting mental health, common mental health conditions, spotting the signs and symptoms of mental ill health and looking at what you can do to support yourself and others with mental health related issues.
Duration: 2 hours · Level: beginner
Online workplace learning does not replace clinical competency training
GP practices may require basic life support, infection prevention, vaccine training, anaphylaxis management, equipment training, medicines management, chaperone training, specialist safeguarding, clinical updates, practical moving and handling and role-specific competency assessment outside the standard library. Online awareness does not replace practical assessment, supervised clinical practice, competency sign-off or professional registration requirements.
Turn training requirements into a manageable plan
A practice training matrix may record staff member or role, subject, required level, reason or source, delivery method, completion date, renewal or review date and evidence location. MoreCPD can provide completion evidence for learning delivered through its platform. Your wider practice training matrix may also need clinical, practical and externally provided training.
See which MoreCPD courses have been completed
From Starter upwards, practices can add learners, assign courses, monitor progress, view completion, access certificates, review renewal dates, send reminders and produce reports. MoreCPD records learning completed through its platform and does not determine mandatory training automatically.
Support good information-handling awareness
Primary care teams handle sensitive personal and health information. Generic e-learning should be used alongside practice policies, access controls, incident procedures and NHS-specific requirements; it does not automatically satisfy the Data Security and Protection Toolkit.
Choose safeguarding training by role and responsibility
Clinical and non-clinical staff may require different safeguarding levels. General awareness learning is not a substitute for higher-level or specialist training, local policies, named leads and reporting procedures.
Suitable for individual practices and PCNs
Individual practices can use role-based assignments, completion records, certificates and renewal reminders. PCNs and groups should contact MoreCPD to discuss how learner accounts could be structured; this page does not promise unverified multi-site administration.
We help set up the platform
Confirm learner numbers.
Provide the organisation logo, staff details and chosen course list through the secure existing process.
Assign appropriate learning.
Monitor progress, certificates and renewal dates.
GP practice staff training plans and pricing
All plans require a 12-month commitment. Pay monthly or annually. Annual billing gives you 12 months for the equivalent of 10 monthly payments. Prices are before VAT. Need accredited training too? Mental Health First Aid and IOSH training can be added alongside your Staff Training Subscription.
Solo
1 learner — A simple starting point for individual professional development.
£18 + VAT per month; £180 + VAT per year
12-month commitment. Save £36 a year with annual billing.
This page is general information, not legal, clinical or inspection advice. Check current official guidance and obtain competent professional advice where necessary.
GP practice staff training questions
What training is mandatory for GP practice staff?
There is no single universal course list that applies identically to every person working in every GP practice. Requirements depend on role, responsibilities, risks, services, professional standards, law, safeguarding frameworks and local policy.
Does every GP practice employee need the same training?
No. Each person’s learning should reflect their role, experience, responsibilities and exposure to risk.
What training should medical receptionists complete?
Medical receptionists may need role-relevant learning such as data protection, cyber security, conflict resolution, equality, lone working and appropriate safeguarding awareness, alongside local procedures.
Can MoreCPD provide safeguarding training for primary care staff?
MoreCPD can provide genuine safeguarding awareness learning where available, but requirements and levels differ and awareness does not replace specialist or higher-level training.
Does MoreCPD include clinical training?
MoreCPD does not provide a complete clinical training or competency programme; practices must arrange role-specific clinical training and assessment.
Can online learning replace practical competency training?
No. Online learning cannot replace practical assessment, supervised clinical practice, competency sign-off or local emergency procedures.
Can different courses be assigned to different practice roles?
Yes. The LMS allows appropriate MoreCPD courses to be assigned to different learners and roles.
Can we track completion certificates and renewal dates?
Yes. MoreCPD records completion, certificates and renewal information for learning delivered through its platform, with reporting and reminders on eligible plans.
Does MoreCPD provide evidence for CQC?
MoreCPD completion records can contribute to training evidence, but certificates alone do not demonstrate every wider regulatory requirement.
Does using MoreCPD make a practice CQC compliant?
No. MoreCPD does not guarantee CQC compliance or inspection outcomes, and practices remain responsible for their arrangements.
Can the platform be used across several practices or a PCN?
Contact MoreCPD to discuss how learner accounts could be structured across practices or primary care teams; unverified multi-site features are not promised.
Is the LMS included with the subscription?
The LMS is included with Starter plans and above; Solo provides individual learning and certificate tracking.
How much does GP practice staff training cost?
Solo is £18 monthly or £180 annually for one learner; Starter £45/£450 for up to 10; Growth £95/£950 for 11–30; Business £195/£1,950 for 31–75; Enterprise 76+ is bespoke. Prices are before VAT and every plan has a 12-month commitment.
Can IOSH or Mental Health First Aid training be added?
Yes, these are separate options and are not included in the subscription. Need accredited training too? Mental Health First Aid and IOSH training can be added alongside your Staff Training Subscription.
Make practice training easier to organise
Give your team access to relevant online learning while keeping MoreCPD assignments, certificates and renewal dates together.
